Support
Quick answers to the questions we get most often.
Debridly is a premium multi-host link generator. One subscription gives you direct, high-speed downloads from 70+ supported file hosts — no separate premium accounts required.
Paste a link from any supported host into the downloader on the home page. We authenticate with the host on the backend and return a direct download URL valid for 24 hours.
No. Everything runs in your browser. There is no extension, JDownloader plugin, or desktop app required.
Free accounts can browse hosts and check status, but downloads require an active Premium subscription. See the Premium page for plans.
Each supported host has its own daily cap, listed on its individual host page. Caps reset at 00:00 UTC. Failed generations do not count against your allowance.
Credit and debit cards via Stripe, PayPal, and a wide range of cryptocurrencies via NowPayments (BTC, ETH, USDT, LTC, and more).
Yes. You can cancel any time from your dashboard. Access continues until the end of your paid period.
Debridly only stores the metadata required to enforce daily limits and provide download history. We never log file contents, share data with third parties, or sell user information. See our Privacy Policy for details.
Open a support ticket and we'll consider adding it. Most popular file hosts are already on our list — check the Hosts page first.
Common reasons: the host is offline, the file was deleted, the link is from a tier we don't support, or you've reached the daily cap for that host. The error code shown explains exactly which.